GMP Capital Inc. and its subsidiaries and affiliates ("GMP") are committed to keeping
your personal information confidential. We believe that keeping our clients' personal
information confidential is of paramount importance.
It reiterates our commitment to respect the privacy and confidentiality of the personal
information of our clients. It is tailored to meet or exceed the privacy standards
established by Canadian Standards Association's Model for the Protection of Personal
Privacy and Canada's Personal Information Protection and Electronic Documents Act.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. This may include,
name, social insurance number, income, address, employment status, marital status,
credit evaluations as well as new account opening form, documentation relating to
new account opening form, account statements and records of trading activity, financial
records relating to trading in securities, etc.
THE TEN GUIDING PRINCIPLES
Principle 1 - Accountability
: We are responsible
for maintaining and protecting your personal information under our control. To fulfill
this important mandate, we have designated a privacy officer, Ben Scholten
Principle 2 - Identifying Purposes
will identify the purposes for which personal information is collected before or
at the time it is collected.
Principle 3 - Consent
: We will obtain your
consent for collection, use or disclosure of your personal information unless not
required by law, regulation or self-regulation.
Principle 4 - Limiting Collection
: We collect
it by legal means and to the extent necessary to satisfy the identified purposes.
Principle 5 - Limiting Use, Disclosure and Retention
We may use or disclose your personal information only for the purpose for which
it was collected unless you consent otherwise, or when required by law, regulations
or self-regulation. We retain your personal information only for the period of time
required to fulfill the purpose for which it was collected or as is required by
law, regulations or self-regulation.
Principle 6 - Accuracy
: We will maintain
your personal information in its accurate, complete and up-to-date form as is necessary
to fulfill the purposes for which it is to be used.
Principle 7 - Safeguarding Client Information
We will protect your personal information by security safeguards that are appropriate
to its sensitivity level.
Principle 8 - Openness
: Upon request, we
will make available to you the policies and practices that apply to the management
of your personal information.
Principle 9 - Customer Access
: Upon request
and unless prohibited by law, regulation or self-regulation, you will be given access
to your personal information and be informed of its existence, use and disclosure.
You may also verify its accuracy and completeness and may request to amend it, if
Principle 10 - Client Complaints and Suggestions
by contacting in writing our Privacy Officer, Ben Scholten
PRINCIPLE 1 - ACCOUNTABILITY
of communication, whether in person, by telephone, fax, online, or regular mail.
Our Privacy Officer,
, is responsible for monitoring appropriate collection, use,
and disclosure of personal information as well as handling privacy enquiries and
complaints. He is also responsible for privacy governance including, educating our
personnel, handling complaints and other issues arising from the obligations under
PRINCIPLE 2 - IDENTIFYING PURPOSES
We collect your personal information so that we may establish and service your account(s)
and discharge our legal, regulatory and self-regulatory obligations. We are also
required to collect specific personal information to satisfy our obligations pursuant
to the "know your client" rule. If you ask, your GMP Investment Advisor will identify
specific purposes for collection of your personal information.
When you open an account, we are required to obtain your Social Insurance Number
(SIN) to fulfill our legal, regulatory and self-regulatory obligations.
PRINCIPLE 3 - CONSENT
When you complete our account form, you are expressly consenting to the collection,
use and, where appropriate, disclosure of your personal information. In certain
cases, your consent for the collection, use, or disclosure of your personal information
can be implied when we can reasonably conclude that you have given your consent
by some action you have taken or decided not to take. Your consent can be written
You may choose not to provide us with some or all of your personal information,
refuse your consent, or withdraw your prior consent. However, without your consent
we may be unable to open or service your account. Also, from time to time, we may
identify a new purpose and seek your consent to use and/or disclose your personal
information after it was collected. In some cases, without your consent we may be
required to close your existing account(s).
PRINCIPLE 4 - COLLECTION
You are our primary source of your personal information. However, with your consent,
we may obtain information from other sources, such as a credit bureau or employer,
etc. By completing the account opening form, you are expressly consenting to disclosure
of your personal information to enable us to update your personal information on
PRINCIPLE 5 - LIMITING USE, DISCLOSURE AND RETENTION
The responsibility to safeguard your personal information rests with every person
at GMP who has access to it. All GMP personnel sign a confidentiality agreement
which governs their treatment of all personal information. The confidentiality obligation
survives the termination, voluntary or involuntary, of such employees. We also keep
our employees informed about their confidentiality obligations and the importance
of complying with them.
In the event we buy, sell or transfer any part of our business, your personal information
may become a part of such a purchase, sale or transfer and may be transferred or
disclosed to the vendor, purchaser or transferee. Such transfer or disclosure may
occur prior to, concurrently or after the conclusion of such transaction.
Sharing of Personal Information
In order to serve you better, we may share some or all of your personal information
with entities who provide certain services for our operations. In such situations,
we ensure that the third party service providers will provide same or greater level
of protection for your personal information.
We may also share your personal information with GMP's subsidiaries or affiliates.
In certain circumstances, we may be compelled by law, regulations or self-regulation
to share your personal information.
If you have any questions about how we share your personal information please write
to our Privacy Officer,
Subject to certain exceptions, we do not disclose your personal information without
your consent to persons outside GMP. Some examples of the circumstances where we
may collect, use, transfer, or disclose your personal information without your consent
- on a confidential basis to our agents, suppliers and service providers;
- to protect your best interests when your consent cannot be obtained in a timely
- to enforce or protect interests, rights, or property of GMP; or
- access required by statutory, regulatory or self-regulatory organizations.
We keep a record of what, when, why and to whom the information was disclosed unless
the disclosure was made during routine business operations, such as suppliers or
We do not sell or disclose lists of our clients. If we obtain a list of clients
from other organizations, we require that organization to confirm that they have
complied with the requisite privacy legislation.
We retain your personal information so long as we need it when you are a customer
and for a reasonable time thereafter, or as required by relevant statutory, regulatory
or self-regulatory requirements. Our retention standards fulfill our privacy obligations.
We destroy your personal information when we no longer need it and is permitted
by law, regulations and self-regulation.
PRINCIPLE 6 - ACCURACY
We are committed to keeping your personal information accurate and up-to-date provided
you keep us informed of any changes or respond to our request for updates. Please
ensure that you promptly notify us of changes to the personal information you have
provided to us. Also, carefully review our correspondence with you and notify us
of any inaccuracies. We will amend our records and make our best efforts to advise
others of any important amendments to your personal information.
If we ever decline to make your requested amendments, you may address your concerns
in accordance with procedure set out in our Principle 10 - Privacy Governance Section
of this policy.
PRINCIPLE 7 - SAFEGUARDS
Within GMP, your personal information is secure. We have comprehensive security
controls to protect against unauthorized use, alteration, duplication, destruction,
disclosure, or unauthorized access to your personal information. We ensure the physical,
organizational and electronic security of your personal information by using secure
locks on filing cabinets and doors, restricting access to our information processing
and storage areas, limiting access to authorized personnel, using passwords, electronic
firewalls and encryption of electronically transmitted information, where appropriate.
If you are our client and have access to the research area of our website, we may
use information tracking technologies to improve the functionality of the website.
However, please note that such information tracking technologies do not capture
files or data stored on your computer.
PRINCIPLE 8 - OPENNESS
Our policies relating to personal information are transparent. If you request, we
will provide names of outside entities we have given your personal information to
in accordance with Principle 5 - Limiting use, disclosure and retention in this
Policy. This will not include information given to entities engaged during the normal
course of our business or our reporting obligations to statutory, regulatory or
self-regulatory authorities including but not limited to Canada Customs and Revenue
PRINCIPLE 9 - ACCESS
If you wish to verify or review your personal information or to find out to whom
notice. If we are unable to respond to your query within 30 days, we will inform
you of this fact. In certain circumstances, we may be prohibited to permit you access
to some of your personal information. Without exhausting all possibilities, these
may include the following situations:
- contains personal information about another person;
- is subject to solicitor-client or litigation privilege;
- contains our confidential proprietary information;
- cannot be disclosed for legal, regulatory or self-regulatory reasons.
If we cannot provide you access to your personal information, we will explain the
PRINCIPLE 10 - PRIVACY GOVERNANCE
We are committed to treating you with respect and consideration. Despite this, there
may be times when you feel you have been treated unjustly when dealing with privacy
issues. In most circumstances, such misunderstanding can be cleared by talking to
your Investment Advisor at GMP.
If your concern is not resolved, please contact:
Mr. Ben Scholten
GMP Capital Inc.
145 King Street West
Toronto, Ontario, M5H 1J8
If the above steps fail to satisfactorily resolve your concerns,
you may contact the Privacy Commissioner of Canada by writing to:
The Privacy Commissioner of Canada
Place de Ville
Tower B, 3rd Floor
112 Kent Street
Ottawa, ON K1A 1H3